Terms of Service

When we say "Company," "we," "our," or "us" in this document, we are referring to Zapiwala AI, the company that owns and operates FoziScribe.

When we say "Service," we mean the FoziScribe platform and all associated features, tools, and content.

By creating an account or using the Service in any way, you confirm that:

• You have read and understood these Terms.
• You are at least 13 years of age (or the minimum legal age in your jurisdiction).
• You have the authority to enter into this agreement on behalf of yourself or your organisation.

FoziScribe is an AI-powered audio transcription platform that allows users to upload audio files and receive accurate, timestamped transcripts. The Service is powered by OpenAI's Whisper technology and supports 99 languages.

• Audio transcription in 99 languages with automatic language detection.
• Pause-based timestamp generation.
• Transcript history, download, and copy functionality.
• Credit-based access model with Free, Creator Pro, and Unlimited plans.

• You must sign in using a valid Google account. You are responsible for maintaining the security of your Google credentials.
• You are responsible for all activity that occurs under your account.
• You must not create multiple free accounts to circumvent credit limits. Accounts found violating this policy will be suspended.
• Accounts registered by bots, scripts, or automated methods are not permitted.
• You must provide accurate information and keep it up to date.
• You may not share your account credentials with others.

Free Plan

New accounts receive 10 minutes of transcription credit at no cost. Free credits are a one-time allocation and do not renew.

Creator Pro Plan

Provides 400 minutes of transcription credit per billing cycle. Credits reset at the start of each billing cycle and do not carry over.

Unlimited Plan

Provides unlimited transcription for practical everyday use. Credits reset at the start of each billing cycle and do not carry over.

Fair-use policy: Abusive usage or unusually high generation rates may temporarily pause your transcription access for up to 24 hours. Access resumes automatically after the cooldown period.

Credit Consumption

• Fast mode (gpt-4o-mini-transcribe): 1× credit deduction based on audio duration.
• Best Result mode (whisper-1): 2× credit deduction based on audio duration.
• Credits are deducted only after a successful transcription. Failed transcriptions do not consume credits.

• Paid plans are billed monthly via Razorpay. Prices are listed in USD and may be subject to applicable taxes.
• All payments are non-refundable except where required by applicable law, or at our sole discretion within 7 days of purchase.
• We reserve the right to change plan pricing at any time. We will give existing subscribers reasonable advance notice of price changes.
• Failure to pay for a paid plan will result in downgrade to the Free plan.

You agree not to use the Service to:

• Transcribe, store, or distribute illegal, harmful, threatening, abusive, defamatory, or obscene content.
• Violate any applicable local, national, or international laws or regulations.
• Infringe upon the intellectual property rights of others.
• Upload audio content for which you do not have the necessary rights, licences, or permissions.
• Attempt to reverse-engineer, scrape, or copy any part of the Service.
• Use automated tools to create multiple accounts or abuse the free credit system.
• Interfere with or disrupt the integrity or performance of the Service.
• Resell or commercially exploit the Service without our prior written consent.

• We collect your name, email address, and profile picture from Google Sign-In to create and manage your account.
• Audio files you upload are transmitted directly to OpenAI's API for transcription. We do not store your audio files on our servers.
• Transcribed text and associated metadata are stored in your account history.
• We do not sell your personal data to any third party.
• You may request deletion of your account and associated data at any time by contacting us at support@foziscribe.ai.

• The FoziScribe name, logo, design, and codebase are the property of Zapiwala AI. All rights reserved.
• You retain full ownership of the audio content you upload and the transcripts generated from your content.
• By using the Service, you grant us a limited, non-exclusive licence to process your audio solely for the purpose of delivering the transcription service to you.
• You may not reproduce, copy, or redistribute any part of the FoziScribe interface or branding without our prior written consent.

• You may cancel your account at any time from your Profile page or by contacting us at support@foziscribe.ai.
• We reserve the right to suspend or terminate your account immediately and without notice if you violate these Terms or engage in fraudulent activity.
• Upon termination, your right to use the Service ceases immediately. Remaining credits are forfeited and are non-refundable.
• We reserve the right to discontinue the Service at any time with reasonable notice to active users.

The Service is provided "as is" and "as available" without warranties of any kind, including:

• Warranties of merchantability, fitness for a particular purpose, or non-infringement.
• Guarantees of transcription accuracy, language detection accuracy, or timestamp precision.
• Guarantees of uninterrupted, error-free, or secure access to the Service.

Transcription quality depends on audio clarity, recording quality, background noise, and the capabilities of the underlying AI model.

Our total liability to you for any claims arising under these Terms shall not exceed the amount you paid us in the 3 months preceding the event giving rise to the claim.

These Terms are governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.

Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts in New Delhi, India.

We reserve the right to update or modify these Terms at any time. When we make significant changes, we will update the "Last updated" date at the top of this page.

Continued use of the Service after any changes constitutes your acceptance of the revised Terms. For material changes that significantly affect your rights, we will make reasonable efforts to notify you via email.

If you have any questions about these Terms of Service, please contact us:

• Email: info@foziscribe.ai
• Support: support@foziscribe.ai
• Company: Zapiwala AI
• Address: Booth No. 108, Basement, 16 New Market, Malviya Nagar, South Delhi, Delhi – 110017, India