Privacy Policy

📅 Last updated: June 6, 2026

At Zapiwala AI, we take your privacy seriously. This policy explains what data we collect when you use FoziScribe, why we collect it, how it is used, and your rights in relation to your data.

Our guiding principle is to collect only what we need to deliver the service — nothing more. We do not sell your personal data.

1Who We Are

FoziScribe is operated by Zapiwala AI, a company registered in India.

Registered address: Booth No. 108, Basement, 16 New Market, Malviya Nagar, South Delhi, Delhi – 110017, India
Privacy contact: info@foziscribe.ai

This policy applies to all users of FoziScribe, including visitors, registered account holders, and paying subscribers.

2What We Collect & Why

Identity & Account Information

When you sign in with Google, we receive the following:

Data	Why we collect it
Full name	To display your name in the dashboard
Email address	To identify your account and send important notices
Profile picture (URL)	To display your avatar in the dashboard

We do not collect your Google password or any other Google account credentials.

Usage & Transcription Data

Data	Why we collect it
Transcript text	To show your transcription history
Audio filename	To label your history entries
Audio duration (seconds)	To deduct credits accurately
Transcription mode used	For history display and analytics
Date & time of transcription	To order your history chronologically

Account & Subscription Data

Data	Why we collect it
Plan type (Free / Creator Pro / Unlimited)	To enforce credit limits and features
Credits remaining (seconds)	To track usage allowance
Total transcribed (seconds)	For admin reporting and plan enforcement
First login date	For account lifecycle management

3How We Use Your Data

To create, manage, and secure your FoziScribe account.
To deliver and improve the transcription service.
To enforce credit limits, plan allowances, and fair-use policies.
To detect and prevent fraudulent use, abuse, or violation of our Terms of Service.
To respond to your support requests and communications.
To send important notices about your account, plan, or changes to our service.
To maintain internal records and analytics about service usage (aggregated and anonymised where possible).

We do not use your data for targeted advertising, profiling, or sale to third parties.

4When We Share Your Data

OpenAI (Audio Processing)

When you transcribe audio, your file is transmitted to OpenAI's API for processing. OpenAI receives the audio content but does not receive your name, email, or any identifying information from us. OpenAI's use of this data is governed by their own Privacy Policy.

Supabase (Database & Authentication)

We use Supabase (Postgres) to store account data and transcription history. Your data is stored on Supabase's infrastructure. Their use is governed by the Supabase Privacy Policy.

Legal Requirements

We may disclose your data if required to do so by law, court order, or in response to a valid request by a governmental authority in India, provided we are legally permitted to notify you first.

Business Transfers

In the event of a merger, acquisition, or sale of Zapiwala AI, your data may be transferred as part of that transaction. We will notify affected users before any such transfer takes effect.

5Your Audio Files

✓ We do not store your audio files. Audio is transmitted directly to OpenAI's API for transcription and is not saved on FoziScribe's servers at any point.

Only the resulting transcript text, filename, and duration are stored in your account history. You can delete individual transcription records from your history at any time.

Please ensure you have the necessary rights to transcribe any audio you upload. Do not upload audio containing sensitive personal data of others without their consent.

6How We Secure Your Data

All data transmission between your browser and our services is encrypted via HTTPS/TLS.
Account data is stored in Supabase which provides enterprise-grade security, encryption at rest, and access controls.
Authentication is handled entirely by Google Sign-In — we never store your password.
Access to user data in our admin systems is restricted to authorised personnel only.

While we take reasonable measures to protect your data, no system is 100% secure. If you believe your account has been compromised, contact us immediately at support@foziscribe.ai.

7Data Retention

Data type	Retention period
Account information (name, email, picture)	Retained while your account is active
Transcription history	Retained while your account is active; deleted on account deletion
Credit & plan records	Retained while your account is active
Deleted account data	Purged within 90 days of account deletion

To request deletion of your account and all associated data, email us at support@foziscribe.ai.

8Your Rights

Under the Digital Personal Data Protection Act, 2023 (DPDP Act) and applicable Indian law, you have the following rights:

Right to access: Request a copy of the personal data we hold about you.
Right to correction: Request correction of inaccurate or incomplete data.
Right to erasure: Request deletion of your account and personal data.
Right to withdraw consent: You may withdraw consent by deleting your account. This does not affect the lawfulness of processing prior to withdrawal.
Right to grievance redressal: You may raise a complaint about the handling of your data with us, and we will respond within a reasonable time.

To exercise any of these rights, contact us at info@foziscribe.ai. We will respond within 30 days.

9Cookies & Local Storage

Session storage: We store your login session temporarily in your browser. This is cleared when you close the browser tab.
No tracking cookies: We do not use third-party advertising or tracking cookies.
Google Sign-In: Google may set cookies as part of the authentication flow. This is governed by Google's Privacy Policy.

10Children's Privacy

FoziScribe is not intended for use by children under the age of 13. We do not knowingly collect personal data from children under 13. If we become aware that we have inadvertently collected such data, we will delete it promptly.

If you believe a child under 13 has created an account, please contact us at support@foziscribe.ai.

11Third-Party Services

FoziScribe integrates with the following third-party services:

Service	Purpose	Privacy Policy
OpenAI	Audio transcription (Whisper API)	openai.com/policies/privacy-policy
Supabase	Database, authentication	supabase.com/privacy
Google Sign-In	Authentication	policies.google.com/privacy
Razorpay	Payment processing	razorpay.com/privacy

12Changes to This Policy

We may update this Privacy Policy from time to time. When we make significant changes, we will update the "Last updated" date at the top of this page.

For material changes that significantly affect how we handle your data, we will make reasonable efforts to notify you via the email address associated with your account before the changes take effect.

Continued use of FoziScribe after any changes constitutes your acceptance of the revised policy.

13Questions & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us:

Email: info@foziscribe.ai
Support: support@foziscribe.ai
Company: Zapiwala AI
Address: Booth No. 108, Basement, 16 New Market, Malviya Nagar, South Delhi, Delhi – 110017, India

We aim to respond to all privacy-related inquiries within 30 days.